Login Issues

Please review the list below to determine possible reasons and solutions.

Did you register?

If you did not register yet, you can not log onto PhotoPottery. To register, click here

Did you forget password?

If you've forgotten your password, use the forgot password form.

Did you forget member id?

If you forgot your member id, use the forgot member id form.

Did you confirm your PhotoPottery Account?

After you submit your registration form, an email confirmation is sent to the email address you specified during registration.

If you see the following message when you try to login -- Your account is inactive -- it likely means that you did not activate your account.

To activate your account, you need to complete the registration process. To do so, retrieve the email sent to you when you registered, which has the subject heading PhotoPottery Account Activation Confirmation.

After you click on the specified link in the email, your account will be active, and you will be automatically returned to PhotoPottery where you can login.

Did you receive our confirmation email after you registered?

The confirmation email we send you has a link that needs to be clicked on to activate your account, after which you can login.

This email was sent to the email address you specified on the registration form. It is sent out immediately, and has the subject heading PhotoPottery Account Activation Confirmation.

Generally, you should receive the email within a few minutes of registration, although occasionally it could take longer, due to network traffic, etc.

Possible reasons you may not have received:

  • Mis-typed your email when registering?

    If you've accidentally mis-typed your email address on the registration form, the email can not be successfully sent to you. If this is the case, we recommend that you register again for PhotoPottery, providing a valid email address. Note that when you re-register you will need to supply a different member id, since member ids are unique.

  • Is your email over its quota?

    If you are using a web-based email program, your email box may have exceeded its limit. After you resolve the problem, you can re-send the confirmation to yourself.

  • Check Restrictions on your Mailbox:

    Some email systems enable you to put restrictions on your account, to block certain types of email from your Inbox. You should check if you've setup restrictions that are preventing our email from being received. Also, our email may have been received in an alternate inbox folder (such as "Bulk"), so also check alternate folders. After you resolve the problem, you can re-send the confirmation to yourself.

Still having a problem logging onto PhotoPottery? Please contact us with a description of the problem. Include your member id and the email address you used when registering.